Start here for terms, commitments, obligations, and notices
Understand what governs your use of KNVEY
The Legal Center brings together the documents that define how KNVEY products are licensed, supported, hosted, and governed. Open the resource that matches your deployment model or review need to access the latest full text.
Legal resources by use case
Find the Right Legal Resources
Use the options below for hosted and self-hosted details to identify the right path for each platform management model. The categories below separate subscription terms, support commitments, and privacy or data notices so you can select the resource that matches your information need.
KNVEY SaaS Subscription Agreement
KNVEY INC.
Outlines the standard legal terms that govern your use of the KNVEY platform. By signing an Order Form or accessing the platform, you agree to the KNVEY SaaS Subscription Agreement, including applicable Service Level Agreements (SLAs) and any Managed Services terms. These terms define your rights and responsibilities, KNVEY’s service commitments, and important legal protections for both parties.
KNVEY SaaS Subscription Agreement
KNVEY Service Level Agreement
KNVEY INC.
This Standard Service Level Agreement (SLA) outlines the support and uptime commitments provided to customers using the KNVEY platform in a fully hosted environment. KNVEY guarantees 99.9% monthly platform availability, excluding scheduled maintenance and events beyond its control. Support is available via email Monday through Friday, with timely responses based on issue severity.
KNVEY Service Level Agreement
KNVEY Self-Hosted Service Level Agreement
Service level terms and operational expectations for self-hosted KNVEY deployments.
This SLA applies to KNVEY customers who choose to deploy the platform on their own infrastructure (e.g., AWS, Azure, or internal servers) rather than using KNVEY's fully managed hosting environment.
KNVEY Self-Hosted Service Level Agreement
Talk with KNVEY about service models, support commitments, architecture, or commercial terms.
Need clarity before you move forward?
If your review of the Legal Center raises questions, schedule time with KNVEY. We can walk through hosted versus self-hosted responsibilities, explain support expectations, and help your team identify the right path for procurement, technical review, or deployment planning.